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最新的 CCIE 350-060 免費考試真題:

1. According to ITIL@ v3 framework, which type of monitoring is used to initiate an activity or action based upon identifying a predefined event or failure?

A) reactive
B) proactive
C) customer
D) incident

2. According to ITIL@ v3 framework, when working on a service-affecting incident, what function or process is responsible for keeping the customer updated on the status of the incident?

A) field operations
B) service desk
C) problem management
D) incident management

3. According to ITIL@ v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are available within defined geographical locations and scheduled times?

A) capacity
B) continuity
C) security
D) availability

4. The service provider that you work for decided to offer its business customers a new, hosted unified communications service. This service will allow the service provider to maintain in its data centers all the call managers and related hardware and software so that businesses can outsource this function to your company. Engineering has crafted a rollout plan for this new service. From the NOC support perspective, what are the three main considerations to take into account to support the new service? (Choose three.)

A) The documentation is complete.
B) The SP data center has adequate power, heating, and cooling capacity.
C) The network bandwidth to each customer site is sufficient.
D) The troubleshooting procedures are established.
E) The service desk has received proper training.

5. According to ITIL@ v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution SLA?

A) role-based
B) time-based
C) severity-based
D) priority-based

問題與答案：