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最新的 GCP-GC GCP-GC-IMP 免費考試真題:

1. Where should the WAN interface of the Edge appliance connect?

A) A network segment that has outbound access to the public Internet.
B) A network segment that has access to your internal LAN.
C) A network segment connected directly to Customer Care.
D) A network segment that is not accessible to the public Internet.

2. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Base Settings
B) The Hardware ID (MAC address)
C) The phone name
D) The phone model

3. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Queues
B) People
C) Groups
D) Workspaces

4. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
D) Designated Contacts provide the first level of support for their organization.
E) Designated Contacts are the only people within an organization with access to the Resource Center.

5. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 3
B) Genesys Cloud 4
C) Genesys Cloud 2
D) Genesys Cloud 1

問題與答案：