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最新的 HCPA-UC H19-304 免費考試真題:

1. The types of hard terminals that the UC networking solution can support include () (multiple choices in this question)

A) eSpace IAD
B) eSpace 7800
C) eSpace 7900
D) eSpace 8850

2. Which of the following boards can be inserted in the U1981 service slot?()

A) SMU
B) CIU
C) MSU
D) ASI

3. In many cases, the contact center needs to integrate with the CRM system to provide a unified system for the customer.
Huawei has also docked with many mainstream CRM manufacturers in the industry. Which manufacturers have completed the docking? () (multiple choices in this question)

A) Microsoft Dynamics
B) Sugar
C) Oracle Siebel
D) SAP

4. Which of the following models of IP phones uses a touch screen ()

A) eSpace 7850
B) eSpace 7850
C) eSpace 8950
D) eSpace 7810

5. The traffic is very busy. Each skill queue has a large number of calls waiting. After an agent is idle, because the agent has multiple skills, what can be used to assign the appropriate call to the agent? () (multiple choices in this question)

A) The agent's skill weight, which skill has a high skill weight, is assigned to the agent.
B) Expected turn-on rate, minimum turn-on rate, and real-time turn-on rate for each skill queue
C) Random allocation
D) The seat weight of the agent

問題與答案：