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最新的 WebSphere C9510-526 免費考試真題:

1. A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?

A) view only
B) shared keyboard and mouse
C) take over / full control
D) chat only

2. What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:

A) to open an Enhancement Request.
B) that helps customers find answers and resolve issues with IBM software products.
C) for the customer entitlement process.
D) where customers are able to download software products.

3. Communication is not what the L1 support professional says. It is what the customer hears and what they think the L1 support professional meant. It is the perception. NOT the:

A) information.
B) understanding.
C) words.
D) intent.

4. What is the usage of the Post Sales database (PSdb) Web site?

A) It allows the Support Professionals to search for their problem in other reported PMRs.
B) It allows both customers and Support professionals to search for their problem in other reported PMRs.
C) It helps support professionals determine what documents they will need from the customer according to their product.
D) It allows the customers to search for their problem in other reported Problem Management Records (PMRs)

5. Which one of the following is a valid format when sending a file to ECuRep?

A) 87654.0L049config.txt
B) 87876765724config.txt
C) 87876.724.0LDconfig.txt
D) 87656 724999.config.txt

問題與答案：