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1. An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A) pass the call to next level of support to confirm fix
B) close the call advising of APAR details in next release
C) send customer a closure request and details of APAR
D) send customer APAR details and details of next release

2. What action must always be performed before submitting a new DCF technote?

A) Forward the PMR to the BackEnd.
B) Ask the customer if they agree to open a technote.
C) Install the DCF Item Creator application.
D) Check for duplicate items in CAST or the Technote Database.

3. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Write their name in the PMR text and explain that they are responsible for this PMR.
B) Taking Ownership and marking this in the Keyword 1 field of the PMR.
C) Taking Ownership and marking this in the Owner field of the PMR.
D) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.

4. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Manage customer when he is complaining.
B) Helping to design a customer solution.
C) Performs product installation at the customers' site.
D) Provides on-site knowledge transfer and hands on training.

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