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最新的 IBM Certified Support Specialist C2010-024 免費考試真題:

1. The BackEnd engineer has resolved a client problem, but the client is now asking a noncritical question regarding the same product set.The client hasstatedthatit wouldbe a "nice
to know" question rather than a pressing issue.
A new PMR will be created to answer the client's question. What is the appropriate severity level for this PMR?

A) Severity 2
B) Severity 1
C) Severity 3
D) Severity 4

2. Which operating systems are supported by IBM Support Assistant Agent?

A) Windows, Linux, AIX, and Solaris
B) Windows. Linux, and AIX
C) Windows, Linux, and Solaris
D) Windows, Linux, AIX, and HPUnix

3. In searching about the problem in a PMR, a BackEnd engineer finds that there is already a closed APAR for the problem which exactly matches the problem described in their PMR. Before associating the APAR with their PMR, which three steps should be taken?

A) Check the associated CMVC record for the resolution detailed by Level 3 (L3).
B) Notify L3 that an additional PMR needs to be added to the Interested Party list of the closed APAR.
C) Confirm it is for the same Component ID.
D) Check the fix provided is not already included in the release level quoted in the PMR.
E) Check the APAR closure code.
F) Re-open the APAR so it can be associated to.

4. After a month,Level 3 provides an engineer with a proven workaround for the problem reported in an APAR that they created for a PMR. Apart fromupdating theclient with the work around, what else should the engineer do?

A) Add the provided workaround to the Error description field of the APAR if not described.
B) Notify the other clients listed on the Interested Party for the APAR.
C) Create and publish a DCF with details of the workaround for the problem reported.
D) Edit the APAR and add the provided workaround to the Local Fix field of the APAR if not present.

5. What does a PSAR Service code 72 indicate in a PMR?

A) that the problem reported appears to be a product code or documentation defect
B) that the problem reported appears to be a user-generated error
C) that the PMR appears to have originated from the FrontEnd team
D) that the problem reported appears to be a non-defect issue

問題與答案：