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最新的 IBM Certified Support Specialist C2010-024 免費考試真題:

1. The BackEnd engineer has resolved a client problem, but the client is now asking a noncritical question regarding the same product set.The client hasstatedthatit wouldbe a "nice
to know" question rather than a pressing issue.
A new PMR will be created to answer the client's question. What is the appropriate severity level for this PMR?

A) Severity 2
B) Severity 1
C) Severity 3
D) Severity 4

2. When working on a non-OneTeam PMR, which two fields must a BackEnd engineer complete when taking responsibility of a PMR?

A) Keyword 2 field a
B) Keyword 3 field
C) Resolver field
D) Keyword 1 field
E) Owner field

3. Which action must always be performed before submitting a new DCF technote?

A) Forward the PMR to the BackEnd.
B) Ask the customer if they agree to open a technote.
C) Check for duplicate items in CAST or the Technote database.
D) Install the DCF Item Creator application.

4. An engineer working in the BackEnd (BE) receives a new One-Team PMR from the FrontEnd (FE).
What should the NextQ field contain?

A) the NextQ field is only used for escalation
B) the BE engineer's monitored queue
C) nothing, the NextQ will be filled in by the BE
D) the FE engineer's monitored queue

5. A PMR has been opened. The client prefers contact using e-mail.
Where does the FrontEnd engineer report thisinformation in the PMR?

A) in the OneTeam format alter
B) in the scratch pad
C) in the Keyword 1 field KW1
D) in the Keyword 2 field KW2

問題與答案：