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最新的 IBM Certified Support Specialist C2010-024 免費考試真題:

1. An engineer is working on a PMR and is unsure which Solution Given code to use.
Where can the correct information be found?

A) in the monthly scorecard
B) in the RETAIN HELP screen
C) in the IBM Support Handbook
D) in the Problem Handling section of the Process Website

2. A new BackEnd engineer wants to be informed about all news (downloads and documents, flashes, redbooks, recent APARs. Technotes) for a set of products.Where can this information be found?

A) IBM ISST Workbench
B) IBM Your News Lotus Notes Database
C) IBM My notifications webpage
D) IBM Intranet Page

3. When a PMR has been misqueued to an incorrect inbound queue, who should be notified and how?

A) For a OneTeam PMR. open a OneTeam Centre Track record and for a US PMR, open a Software Centre Track record.
B) For a OneTeam PMR. send a secondary back to the FrontEnd (FE) and for a US PMR. call the person who opened the PMR.
C) For a OneTeam PMR, open a Software Centre Track record and for a US PMR, contact the person who opened the PMR.
D) For a OneTeam PMR, send a secondary back to the FE and for a US PMR. open a Software Centre Track record.

4. How can a Contact Reference File (CRF) be changed when incorrect or missing information is found?

A) Everyone can change a CRF using CCWin.
B) Contact the Duty Manager to change the CRF.
C) Contact the CRF owner and have them change the CRF.
D) Everyone can change a CRF using RETAIN.

5. Which activity will be performed by the client's Premium Support Analyst?

A) Manage the client's support relationship with the middleware IBM departments.
B) Provide a single point of contact within the IBM Support organization.
C) Provide guidance on the future directions of IBM Software.
D) Advise the client on critical fixes and workarounds that apply to their environment.

問題與答案：