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最新的 ISEB Certification ISEB-ITILV3F 免費考試真題:

1. What is the BEST description of a Major Incident?

A) An Incident which has a high priority or high impact on the business
B) An Incident which requires a large number of people to resolve
C) An Incident logged by a senior manager
D) An Incident that is so complex that it requires root cause analysis before a workaround can be found

2. What are the two major processes in Problem Management?

A) Technical and Service
B) Reactive and Technical
C) Resource and Proactive
D) Proactive and Reactive

3. RACI is an acronym for four roles. Which of the following is NOT one of the RACI roles?

A) Reliable
B) Informed
C) Consulted
D) Accountable

4. Order the following Continual Service Improvement (CSI) implementation steps into the
CORRECT sequence in alignment with the Plan, Do, Check, Act (PDCA) model.
1. Allocate roles and responsibilities to work on CSI initiatives
2. Measure and review that the CSI plan is executed and its objectives are being achieved
3. Identify the scope, objectives and requirements for CSI 4. Implement CSI enhancement

A) 1-3-2-4
B) 2-3-4-1
C) 3-4-2-1
D) 3-1-2-4

5. Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

問題與答案：