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最新的 ISEB Certification ISEB-ITILV3F 免費考試真題:

1. Which of the following is a responsibility of Supplier Management?

A) Development, negotiation and agreement of Organisational Level Agreements
B) Development, negotiation and agreement of contracts
C) Development, negotiation and agreement of Service Level Agreements
D) Development, negotiation and agreement of the Service Portfolio

2. Which process is responsible for providing the right to use an IT Service?

A) Incident Management
B) Change Management
C) Access Management
D) Request Fulfilment

3. The group that authorizes changes that must be installed faster than the normal process is called the:

A) Emergency CAB (ECAB)
B) Urgent Change Board (UCB)
C) Technical Management
D) Urgent Change Authority (UCA)

4. Which of the following is a sub-process of Capacity Management?

A) Component Capacity Management
B) Capability Capacity Management
C) Process Capacity Management
D) Technology Capacity Management

5. Which of the following is a good metric for measuring the effectiveness of Service Level
Management?

A) Number of services in the Service Portfolio
B) Average number of daily incidents managed by each service agent
C) Customer satisfaction score
D) Number of services deployed within agreed times

問題與答案：