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最新的 ISEB Certification ISEB-ITILV3F 免費考試真題:

1. Which of the following would you expect to find in a contract for an underpinning service?
1. Service vision and mission
2. Service description and scope
3. Responsibilities and dependencies

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) None of the above

2. To add value to the business, what are the four reasons to monitor and measure?

A) Manage; Monitor; Diagnose; Intervene
B) Validate; Direct; Justify; Intervene
C) Plan; Predict; Report; Justify
D) Report; Manage; Improve; Extend

3. Where should details of a Workaround always be documented?

A) The Availability Management Information System
B) The Service Level Agreement (SLA)
C) The IT Service Continuity Plan
D) The Problem Record

4. Which of the following are benefits that implementing Service Transition could provide to the business?
1. Ability to adapt quickly to new requirements
2. Reduced cost to design new services
3. Improved success in implementing changes

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

5. What does a service always deliver to customers?

A) Infrastructure
B) Applications
C) Resources
D) Value

問題與答案：