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最新的 ISEB Certification ISEB-ITILV3F 免費考試真題:
1. Who owns the specific costs and risks associated with providing a service?
A) The Service Level Manager
B) The Customer
C) The Service Provider
D) The Finance department
2. Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?
A) The Service Support book
B) The ITIL Complementary Guidance
C) Pocket Guides
D) The Service Strategy book
3. How many people should be accountable for a process as defined in the RACI model?
A) As many as necessary to complete the activity
B) Only one - the process architect
C) Two - the process owner and the process enactor
D) Only one - the process owner
4. Which of the following would NOT be a task carried out by the Request Fulfilment process?
A) Provision of information used to compare actual performance against design standards
B) Provision of information to users and customers about the availability of services and the procedure for obtaining them
C) Provision of a channel for users to request and receive standard services for which a predefined approval and qualification process exists
D) The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
5. Which of the following is NOT a responsibility of the Service Design Manager?
A) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organisation
B) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
C) Measuring the effectiveness and efficiency of Service Design and the supporting processes
D) Design and maintain all necessary Service Transition packages
問題與答案:
問題 #1 答案: C | 問題 #2 答案: B | 問題 #3 答案: D | 問題 #4 答案: A | 問題 #5 答案: D |
14.1.41.* -
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