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最新的 ISEB Certification ISEB-ITILV3F 免費考試真題:

1. What would you use the seven Rs of Change Management for?

A) To act as a framework for implementing a Change
B) To review changes after they have been implemented
C) To allocate the roles and responsibilities during the Change Management process
D) To assist with the impact analysis for a Change request

2. Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

A) The Service Level Manager
B) The Information Security Manager
C) The Change Manager
D) The Configuration Manager

3. A service is not very reliable, but when it works it is of great value to the customer. This combination could be described as:

A) Low Utility and High Warranty
B) High Utility and High Warranty
C) Low Utility and Low Warranty
D) High Utility and Low Warranty

4. Which of the following are goals of Service Operation?
1. To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2. The successful release of services into the live environment

A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above

5. The BEST Processes to automate are those that are?

A) Simple and well understood
B) Carried out by lots of people
C) Carried out by Service Operations
D) Critical to the success of the business mission

問題與答案：