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最新的 EXIN Inc Certification EX0-101 免費考試真題:

1. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is accurate
B) Ensuring that service level agreements are maintained
C) Ensuring that information in the service catalogue is consistent with information in the service portfolio
D) Ensuring that all operational services are recorded in the service catalogue

2. Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of "the four Ps."
What are these four Ps?

A) People, products, perspective, partners
B) People, process, partners, performance
C) People, process, products, partners
D) Performance, process, products, problems

3. Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

4. Which one of the following would NOT involve event management?

A) Intrusion detection
B) Recording service desk staff absence
C) Monitoring the status of configuration items
D) Recording and monitoring environmental conditions in the data centre

5. Which process is responsible for the availability, confidentiality and integrity of data?

A) Information security management
B) Service catalogue management
C) Service asset and configuration management
D) Change management

問題與答案：