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最新的 EXIN Inc Certification EX0-101 免費考試真題:

1. Which process is responsible for ensuring that appropriate testing takes place?

A) Service asset and configuration management
B) Knowledge management
C) Service level management
D) Release and deployment management

2. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Roles, people or groups
B) Job descriptions
C) Teams
D) Functions

3. Which one of the following activities does application management perform?

A) Ensuring that the required functionality is available to achieve the required business outcome
B) Defining where the vendor of an application should be located
C) Agreeing the service levels for the service supported by the application
D) Deciding who the vendor of the storage devices will be

4. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A) Service design: Design the processes
B) Service strategy: Develop the offerings
C) Service operation: IT operations management
D) Service transition: Plan and prepare for deployment

5. Which one of the following is an objective of service transition?

A) To negotiate service levels for new services
B) To ensure that service changes create the expected business value
C) To plan and manage entries in the service catalogue
D) To minimize the impact of service outages on day-to-day business activities

問題與答案：