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最新的 EXIN Inc Certification EX0-101 免費考試真題:

1. Which one of the following is the BEST definition of reliability?

A) The level of risk that affects a service or process
B) The availability of a service or component
C) How quickly a service or component can be restored to normal working order
D) How long a service or configuration item (CI) can perform its function without failing

2. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Designing and maintaining all necessary service transition packages
B) Producing quality, secure and resilient designs for new or improved services
C) Measuring the effectiveness and efficiency of service design and the supporting processes
D) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

3. Which one of the following activities is NOT part of the Deming Cycle?

A) Act
B) Plan
C) Co-ordinate
D) Do

4. Which one of the following is the purpose of service level management?

A) To ensure that an agreed level of IT service is provided for all current IT services
B) To create and populate a service catalogue
C) To ensure that sufficient capacity is provided to deliver the agreed performance of services
D) To carry out the service operations activities needed to support current IT services

5. Which one of the following is NOT a characteristic of a process?

A) It responds to specific events
B) It delivers specific results
C) It is measurable
D) It structures an organization

問題與答案：