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最新的 Exin Certification ITIL 免費考試真題:

1. What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

A) A change request is submitted to change control
B) The problem remains in the known error status
C) The problem record is deleted
D) Problem management restores the service as soon as possible

2. Which of the following is NOT recommended by the guiding principle 'start where you are?

A) Collecting data directly from the source
B) Identifying what is available to be leveraged
C) Building something completely new
D) Asking questions that appear to be stupid

3. Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A) An emergency change
B) A normal change
C) A standard change
D) A change model

4. Which of the following is included in the purpose of the 'continual improvement' practice?

A) The reduction of the likelihood and impact of incidents
B) The alignment of the organization's practices and services with changing business needs
C) The restoration of normal service operation as quickly as possible
D) The establishment of links between the organization and its stakeholders at strategic and tactical levels

5. What should be done first when applying the 'focus on value' guiding principle?

A) Identify all suppliers and partners involved in the service
B) Identify the outcomes that the service facilitates
C) Determine the cost of providing the service
D) Determine who the service consumer is in each situation

問題與答案：