為 ITIL V3 Foundation - ITIL 題庫客戶提供跟踪服務

我們對所有購買 EXIN ITIL V3 Foundation - ITIL 題庫的客戶提供跟踪服務，確保 EXIN ITIL V3 Foundation - ITIL 考題的覆蓋率始終都在95％以上，並且提供2種 EXIN ITIL V3 Foundation - ITIL 考題版本供你選擇。在您購買考題後的一年內，享受免費升級考題服務，並免費提供給您最新的 EXIN ITIL V3 Foundation - ITIL 試題版本。

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最新的 Exin Certification ITIL 免費考試真題:

1. Which is the BEST definition of a Configuration Item (CI)?

A) An asset, service component or other item that is, or will be, under the control of Configuration Management
B) Information recorded by the Service Desk when an Incident is reported
C) A collection of information used to describe a hardware or software item
D) An item of hardware or software registered in the asset database

2. Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?

A) Supplier capacity management
B) Service capacity management
C) Business capacity management
D) Component capacity management

3. Which of the following is the BEST definition of an event?

A) An unplanned interruption to an IT service or a reduction in the quality of an IT service
B) Any detectable or discernible occurrence that has significance for the management of the IT infrastructure
C) Reducing or eliminating the cause of an incident or problem
D) The unknown cause of one or more incidents that have an impact on an IT service

4. Which of the following statements isCORRECT?

A) Business Continuity Management and IT Service Continuity Management must be established at the same time
B) Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management
C) IT Service Continuity Management is not required when IT is outsourced to a third party provider
D) IT Service Continuity Management can only take place once Business Continuity Management has been established

5. Which one of the following is an objective of service transition?

A) To ensure that service changes create the expected business value
B) To plan and manage entries in the service catalogue
C) To negotiate service levels for newservices
D) To minimize the impact of service outages on day-to-day business activities

問題與答案：