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1. Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
C) TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
D) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

2. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

A) You entered a toolbar height that is not more than 70 pixels.
B) You did not enable the vertical toolbar which is required, while the horizontal is optional.
C) The only toolbar enabled is the default one, and you must configure at least two.
D) You have not enabled the Computer Telephony Integration (CTI) service.
E) The signed-in user does not have the appropriate access privileges to a toolbar.

3. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Time Period
B) Start/Stop
C) Duration
D) Available
E) Interval

4. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Chat with an Agent about a ServiceRequest.
B) Delete a Service Request.
C) View and edit attachments to a Service Request.
D) Create a Service Request.
E) Add a message to a Service Request.

5. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B) Choose all optional result columns.
C) Do not choose any optional criteria columns.
D) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

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