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1. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Category, Severity
B) Title, Status
C) Title, Category, Severity, Status
D) Title, Status, Problem Description
E) Title

2. What is the main function of the Data Security Policies?

A) defines the data a particular user can see and/or modify
B) defines the views the application can access
C) defines the views or functionalities the user can access
D) defines the actions a particular user can do
E) defines the privileges and roles a particular user can have

3. Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.

4. Select three correct limits and restrictions when importing data from a file.

A) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
B) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) Both create and update operations are available for imported records.
D) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E) By default, the import starts immediately after itis activated.

5. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
C) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.

問題與答案：