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最新的 Oracle Knowledge Management Cloud 1Z0-1037-21 免費考試真題:

1. In Knowledge Advanced, which section displays the lock status?

A) Reports
B) Analytics
C) Overview
D) Properties

2. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) In the Platinum SLA modify the total incident count to 100 and save it.
B) Rename the Platinum SLA, change the total incident value to 100, and save it.
C) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
D) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

3. How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

A) User groups
B) Console Roles
C) Profiles
D) Views

4. You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A) The tuning process automatically corrects it.
B) Knowledge Advanced does not accept words that are not in the dictionary.
C) You must correct the spelling manually.
D) You must check if alternative synonyms exist.

5. What is the purpose of an SLA in Knowledge base?

A) to provide access to theanswers based on the customer service level agreement matching the answers' access level
B) to give permission to users to add questions in a forum based on the service level
C) to group and refine related answers based on the product and the service level
D) to rank customers based on the number of answers posted in a forum based on the service level

問題與答案：