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最新的 Oracle Knowledge Management Cloud 1Z0-1037-21 免費考試真題:

1. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles can be archived but not deleted.
B) Answer articles can contain variables.
C) Answer articles can be copied.
D) Answer articles cannot be printed.
E) Multiple answers cannot be updated simultaneously.

2. A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A) It cannot delete articlesfrom the Content Type.
B) It can request translations of articles.
C) It cannot change the owner of articles.
D) It cannot change product/category of articles.
E) It can publish and un-publish articles.
F) It can change views of articles.

3. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Include search term in Search priority word.
B) Include the search terms in Answers Keywords
C) Include the search terms in both Answer Keyword and Stop Word.
D) Include search terms in Stop Words
E) Add all related search terms to an aliases.txt.file.

4. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A) 1 & 2
B) 2 & 3
C) 2 & 4
D) 3 & 4
E) 1 & 4

5. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Create a level filter using the count () function.
B) Use the date_add() function.
C) Create a group filter using the rel_date_diff() function.
D) Use the date_diff() function nested in the name_format() function.

問題與答案：