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1. Your customer wants to set a disposition and add specific standard text item automatically based on a given endpoint within guided Assistant path info the response thread.
What are the two steps required to complete this request?

A) Use Agent Workflow to populate the disposition and populate the standard text based on the named event in the guide.
B) Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required on the incident workplace.
C) Create a Named Event to fire each end point of the Guide.
D) Use an Incident Business rule to fire a named event and populate the standard text to the message thread.
E) Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.

2. In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

A) The answers detail page
B) Ask a Question
C) They are only available when using smart assistant
D) The answers list page only
E) Any page the customer wants it placed
F) The popular answers list page

3. Which three actions must be performed in order to configure cloud Monitor?

A) Add or update navigation sets to include the Cloud Monitor navigation button and component
B) Add or update profiles to include permission to add themes and Clustering.
C) Add or update profiles to include-Cloud Monitor permissions.
D) Add or update a list of favorites.
E) Set up a Cloud Monitor search schedule.
F) Add or update staff accounts to use profiles that include Cloud Monitor permissions.

4. Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.

A) C$
B) $C
C) CO$
D) RN$
E) CF$

5. You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

A) \euf\rightnow\widgets\standard\{Widget name}\
B) \euf\assets\themes\{theme name}\widgetCss
C) \euf\assets\css\{widget name}\
D) \euf\development\widgets\custom\{widget name}\

問題與答案：