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最新的 Oracle Applications 1Z0-465 免費考試真題:

1. Your customer has asked you to configure profiles for an Oracle RightNow CX Cloud Service
Engine implementation.
Your customer's requirements:
-There will be two queues.
-All incidents will be pulled by the agents.
-Delivery is based on the due date assigned to the incident.
-No agent will be allowed to work on more than five incidents at a time.
Select two configurations needed to accomplish this.

A) Set Inbox Limit to 2
B) Set Pull Quantity to 5
C) Set Pull Policy to Strict priority
D) Set Pull Quantity to 2
E) Set Inbox Limit to 5
F) Set Pull Policy to First Due
G) Set Pull Policy to Manual

2. Your customer supports three different brands and needs to be able to send and receive emails using differently branded email.
The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.
Identify the three configurations that must be made to enable this requirement.

A) Use the custhelp.com email address as the Reply To Address.
B) Use SMTP Forwarding from your customer's mail server to the default service mailbox.
C) Use the Friendly From/Branded Address.
D) Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
E) Use your customer's branded email address as the Reply To address.

3. What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A) 8
B) 1
C) 6
D) 3
E) 5

4. After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.

A) Create alias and thesaurus entries with the correct target search terms.
B) Create entries for the word and its syntax in the dictionary file.
C) Verify that all selections of the target answer(s) contain the search terms you're looking for.
D) Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
E) Update the answer keywords

5. Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.
Select the two statements that would satisfy these requirements.

A) Use the product field to identify the services and the disposition field to identify the customer's incident type of help.
B) Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.
C) Use the product field to identify the services and the category field to identify the customer's incident type of help.
D) Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.

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