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1. Identify the four guidelines that are relevant with regard to web accessibility.

A) Ensure color alone is not used to convey content.
B) Provide multiple methods for finding content.
C) Ensure no underlined content exists.
D) Ensure all alternate text is unused.
E) Avoid background sound.
F) Support increased text sizes.

2. Which three actions must be performed in order to configure cloud Monitor?

A) Add or update navigation sets to include the Cloud Monitor navigation button and component
B) Add or update profiles to include permission to add themes and Clustering.
C) Add or update profiles to include-Cloud Monitor permissions.
D) Add or update a list of favorites.
E) Set up a Cloud Monitor search schedule.
F) Add or update staff accounts to use profiles that include Cloud Monitor permissions.

3. Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" In the knowledgebase search results?

A) Assign all products and categories to the knowledgebase answer.
B) Set the display position to "Place at top."
C) Set the display position to "Fix at top."
D) Add the search term to the keyword field of the knowledgebase answer.

4. Your customer has a single Service level Agreement and applies the service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be upgraded to include an External Ticket Number custom field only when the logged in contact has a Service level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request?

A) Use the "Field" tag with the "name" attribute.
B) Use the "FormInput" widget.
C) Use the "FormSubmit" widget.
D) Use the "Conditional" tag with an "sla" attribute.
E) Use the "FormInputCustom" widget.

5. Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.
They have noticed an issue that all of their agents cannot end the script of the places that were designed to.
Identity the two reasons for this.

A) There are no script beginning and ending buttons enabled for the script pages.
B) The agents cannot get to the pages where they can end the script.
C) There are no exit or finished events being triggered on the script pages.
D) There are no return events listed in the incident workflow for the script to use.

問題與答案：

問題 #1 答案： A,B,E,F

問題 #2 答案： A,C,F

問題 #3 答案： D

問題 #4 答案： A,D

問題 #5 答案： B,D