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最新的 SAP Application Associate C_BOSUP_90 免費考試真題:

1. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A) If you were the customer you would be happy with the answer provided.
B) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
C) Prove to the customer that they are wrong.
D) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.

2. What can be considered a corrective action for a critical issue?

A) The assessment of the situation has been completed.
B) The customer was contacted within the Service Level Agreement (SLA).
C) The incident was acknowledged by its processor.
D) A workaround has been provided to the customer.

3. What is SAP PartnerEdge?

A) A platform to implement, support, operate and monitor your enterprise solutions.
B) A product oriented on business processes of small and midsize companies.
C) A program for SAP Channel partners focused on small and midsize companies.
D) A tool integrated in SAP Solution Manager.

4. What do you configure to enable Root Cause Analysis for a customer?

A) A bridged central Solution Landscape Directory to SAP Solution Manager
B) A single Diagnostic Agent
C) Technical System and Diagnostic Configuration for each component
D) All system landscape components

5. What is the definition of Initial Reaction Time (IRT)?

A) The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
B) The amount of time that a customer message has been within the responsibility of SAP.
C) The overall time taken to process the message.
D) The contractually agreed time for the first qualified response to customer.

問題與答案：