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最新的 SAP Application Associate C_BOSUP_90 免費考試真題:

1. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Use the appropriate work center transaction code.
B) Open a new application with default settings.
C) Use the left side menu.
D) Fill in the search box with keyword Root Cause Analysis.

2. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Sent to Support
B) Sent to SAP
C) Proposed Solution
D) In Process

3. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A) If you were the customer you would be happy with the answer provided.
B) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
C) Prove to the customer that they are wrong.
D) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.

4. What are benefits of SAP Notes to the installed base? (Choose two)

A) They allow customers to find solutions for their own product issues.
B) SAP Notes inform customers about corporate strategy.
C) One SAP Note can cover multiple technical issues.
D) They allow support consultants to quickly provide solutions for problems which have already been solved before.

5. What are key components of SAP Enterprise Support offering? (Choose two)

A) Mission Critical Support
B) Implementation Roadmap
C) Global Support Backbone
D) Extended Product Support

問題與答案：