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最新的 SAP Application Associate C-BOSUP-90 免費考試真題:

1. What do you configure to enable Root Cause Analysis for a customer?

A) A bridged central Solution Landscape Directory to SAP Solution Manager
B) A single Diagnostic Agent
C) Technical System and Diagnostic Configuration for each component
D) All system landscape components

2. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Sent to Support
B) Sent to SAP
C) Proposed Solution
D) In Process

3. A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?

A) Try to offer a workaround and set the customer expectation.
B) Tell the client that you have no input into product direction and cannot help him as it is out of your control.
C) Request a product enhancement, so that the message can be closed.
D) Log the issue as a bug, so that you can be sure that it will be reviewed.

4. What can be considered a corrective action for a critical issue?

A) The assessment of the situation has been completed.
B) The customer was contacted within the Service Level Agreement (SLA).
C) The incident was acknowledged by its processor.
D) A workaround has been provided to the customer.

5. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Avoid the message for as long as possible eventually the customer will not want you to take any action.
B) Update the customer regularly to let them know you need more time to investigate the issue.
C) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
D) You cannot deny the customer's request as the customer is always right.

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