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最新的 SAP Application Associate C-BOSUP-90 免費考試真題:

1. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Take as much time as you need to think about the customer's issue on your own.
B) Send the customer as much documentation as possible so they can find the solution themselves.
C) Call the customer and tell them that you cannot progress their message.
D) Good working relationships with colleagues with whom you can share and discuss ideas.

2. What is Product Support Hierarchy in SAP environment? (Choose two)

A) It is a view on the Application Component Hierarchy.
B) It defines the maintenance pricing level.
C) It is part of the Service Level Agreement.
D) It is an instrument in organization and reporting within Product Support.

3. What is one of the roles of a Partner Services Advisor?

A) The dedicated point of escalation for level 3 support
B) Ramp-up assistant for the customer of the SAP PartnerEdge partner
C) The first point of contact for program and operational queries
D) Trainer for Support Enablement

4. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) Performance overview
B) User's login and password
C) System configuration
D) Additional recommendations from support consultants

5. Which of the following sentences describes the process flow as depicted in the attached picture?

A) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
B) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
C) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
D) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.

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