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最新的 HP Certification III HP2-H27 免費考試真題:

1. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
B) Upgrade the BIOS right away because that tends to solve most problems in less time.
C) Download the HP BIOS compatibility utility, and run BIOS diagnostics.
D) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.

2. How should you tighten screws while servicing HP notebooks?

A) Tighten screws only until they are snug because over-tightening can strip threads or stress plastic components causing parts or boards to misalign
B) Tighten screws minimally because notebooks must remain flexible to avoid breaking internal components
C) Tighten screws as much as possible to ensure that they stay tight in tough situations where screws fall out and become lost
D) Place screws using a small amount of thermal grease to ensure that heat transfer does not cause the screws to expand and fuse to the rest of the assembly

3. Which service descriptions are true of HP's self-repair service? (Select two.)

A) HP pays for all parts and shipping.
B) HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.
C) HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.
D) HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer
E) The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.

4. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.
B) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.
C) E is for everyone specifying that this communication is available to the general public and end users.
D) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.

5. What is the correct way to back-up the BIOS on HP desktops and workstations?

A) Execute the HP Setup Utility, and run the Save to Diskette or Replicated Setup feature to save to a 1.44 MB diskette or to another storage device that can replicate a diskette.
B) Launch HP ProtectTools, run the BIOS back-up utility from the ProtectTools back-up options menu, and insert a USB drive into the computer. When the computer restarts, it saves the BIOS settings to the USB drive.
C) Configure the HP Backup and Protect suite to include BIOS backup in the System Configuration tab. This stores the latest successful boot BIOS to the boot block ROM in case of BIOS failure.
D) Run the HP BIOS Browser utility from the Windows command line to export the BIOS settings to an installed USB drive. The USB drive is automatically formatted and prepared for the BIOS recovery process.

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