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最新的 Others 642-241 免費考試真題:

1. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A) Call Park and Pickup
B) Logical Partition
C) Join Across Lines and Direct Transfer Across Lines
D) Swap and Cancel

2. When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the phone number of the second agent directly to perform the transfer?

A) The second agent will not be able to perform a secondary transfer of the call.
B) The different call leg records will be linked in the Cisco Unified Contact Center Enterprise database Termination Call Detail Variable Table.
C) The second agent will not get screen pop data about the call.
D) The caller will not hear queue music during the transfer.

3. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A) Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
B) Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
C) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
D) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
E) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

4. DRAG DROP

5. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.
B) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
C) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
D) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.

問題與答案：