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最新的 Others 642-241 免費考試真題:

1. Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

A) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
B) Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
C) The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
D) The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
E) The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.

2. When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A) Cisco Agent Desktop lets you view agent and team statistics from the desktop.
B) Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.
C) Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
D) Cisco Agent Desktop lets you transfer calls by using a dial pad.

3. In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for G.711). Which is the correct quantity and type of resource to support these calls in this configuration?

A) 10 conference bridges
B) 10 hardware transcoders
C) 24 conference bridges
D) 24 hardware transcoders

4. A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A) 24,750
B) 30,000
C) 22,500
D) 15,000
E) 10,000

5. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A) Call Park and Pickup
B) Logical Partition
C) Join Across Lines and Direct Transfer Across Lines
D) Swap and Cancel

問題與答案：