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最新的 Others 642-241 免費考試真題:

1. In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for G.711). Which is the correct quantity and type of resource to support these calls in this configuration?

A) 10 conference bridges
B) 10 hardware transcoders
C) 24 conference bridges
D) 24 hardware transcoders

2. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
B) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
C) A mobile agent PC must be connected to the local phone at the agent location.
D) The supervisor must be configured as both an agent and a mobile agent.
E) The agent must be configured as "nailed up" and not "call-by-call."

3. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
B) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
C) The PG private network bandwidth is double that of the Router/Logger private network in the system.
D) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.

4. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.
B) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
C) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
D) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.

5. In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?

A) The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
B) The PG may use the highly available WAN connection between the sites (visible network) for all traffic-visible and private.
C) The PG private network may be shared with any other private connections-PGs or Call Routers/Loggers.
D) Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.

問題與答案：

問題 #1 答案： B

問題 #2 答案： A

問題 #3 答案： B

問題 #4 答案： D

問題 #5 答案： C