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最新的 Others 642-241 免費考試真題:

1. Which statement is correct about the Erlang-C sizing calculation model?

A) Erlang-C is used for sizing agents in a queuing model.
B) Erlang-C assumes that calls that do not find an available agent will be blocked or dropped.
C) Erlang-C is used for sizing IVR, PSTN trunk, and queue ports.
D) Erlang-C plans for a percentage of calls to be blocked or dropped in the calculation.

2. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)

A) predictive
B) nailed-up
C) progressive
D) call-by-call
E) preview

3. Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)

A) An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
B) An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
C) An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
D) An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

4. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?

A) WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.
B) Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
C) Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.
D) WebView 8.0(x) supports up to 25 concurrent reporting users.

5. Which of the following statements is not correct regarding QoS and prioritization for traffic in a Cisco Unified Contact Center Enterprise deployment?

A) Large packets in a slow network can cause delay that results in the loss of one or more UDP heartbeats or TCP keepalive messages.
B) A network that is not prioritized correctly almost always has heartbeat timeouts or heartbeat problems.
C) QoS is only required when a customer does not have sufficient bandwidth to handle the Cisco Unified Contact Center Enterprise traffic.

問題與答案：