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最新的 Others 642-241 免費考試真題:

1. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Dialer_Interval
B) Router_Interval
C) Agent_Skill_Group_Interval
D) Call_Type_SG_Interval
E) Agent_Interval

2. Erlang-C calculations require multiple inputs, including a target service level. What does the service level goal of 90/30 imply?

A) Ninety percent of all calls will be handled by agents within 30 seconds.
B) Ninety percent of all calls will go directly to agents without queuing.
C) Ninety percent of all calls will queue for 30 seconds.
D) Ninety percent of all calls will be answered within 30 seconds by an agent.

3. The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

A) providing conference bridge for agent and supervisor calls
B) instructing queue points to play specific messages to callers
C) providing call-routing functionality based on real-time conditions
D) reporting with Cisco Unified Intelligence Center
E) providing CTI desktop functionality for agent state control

4. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) provides routing and queuing instructions for contacts
B) terminates media streams for agents and callers
C) records and stores voice calls for quality purposes
D) plays music on hold and in queue for callers

5. What is the primary factor that affects the bandwidth size of the private network between the central controllers in the Cisco Unified Contact Center Enterprise solution?

A) number of configured routes and labels
B) number of configured skill groups
C) number of calls that are attempted in the busy hour
D) number of historical database servers

問題與答案：