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Simulate the real exam
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Only need to practice for 20 to 30 hours
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Fast delivery in 5 to 10 minutes after payment
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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)
2. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)
A) Avaya Contact Center Solutions
B) Avaya Networking
C) Avaya Security
D) Avaya IP Office
3. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Contact center Select
C) Avaya Outbound contact Express
4. Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?
A) Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
B) No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
C) No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
5. DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)
Solutions:
Question # 1 Answer: Only visible for members | Question # 2 Answer: A,B,C,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: Only visible for members |