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Avaya APSS Unified Communications Online Test Sample Questions:

1. A leading Channel Partner of Avaya. responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately S200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business, b the Partner's behavior appropriate?

A) No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.
B) Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.

2. You are working with Leslie, who is an existing Avaya client with a legacy voicemail system. She asked what a current voicemail solution, like Avaya Aura@ Messaging, offers as part of a UC solution. Which two features would you want to discuss with Leslie? (Choose two.)

A) Voicemail is translated into the default language of the mailbox
B) Voicemail is accessible using: any phone, any web browser, desktop clients, and even speech commands
C) Voicemail is automatically converted from speech to text and displayed in email clients such as Outlook or Lotus Notes
D) Desktop clients can offer: visual voicemail, or display a message waiting light as well as the number of unread message

3. Essential or Preferred Support Advantage co-delivery offers are available for which of these IP Office in a branch deployments?

A) Distributed deployment
B) Centralized deployment
C) Standalone deployment
D) Mixed deployment

4. You are in discussions with an Avaya customer who has expressed interest in customizing the interactions of their call centers. You have mentioned that the Avaya Aura8 Collaboration Environment is a secure, cost-efficient development platform. What are two additional statements that you might share with the customer? (Choose two.)

A) Avaya Aura* Collaboration Environment integrates Unified Communications and contact center resources with business applications and workflows
B) Avaya Aura* Collaboration Environment does NOT require prior communications development skills
C) Avaya Aura* Collaboration Environment requires extensive communications development skills that Avaya Professional Services can provide
D) Avaya Aura* Collaboration Environment is a closed development environment

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