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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A) IP500v1 Chassis
B) IP500v2 Chassis
C) Medium Linux servers, DL120G and R210
D) Large Linux server, DL360G and R620

2. HOTSPOT
Match each product to its capability, (for each capability on the left, select the corresponding product from the drop-down list)

3. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact Center select
C) Avaya Outbound Contact Express

4. HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

5. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact Center select
C) Avaya Outbound Contact Express

Solutions: