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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrwebservice
B) terracottasrv
C) icrcore
D) icrcca
E) tomcat

2. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A) the POM Campaign Director
B) the POM Campaign Manager
C) the Priority of the Campaign
D) the Campaign Strategy

3. Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

A) An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
B) Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
C) A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
D) The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.

4. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
B) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
C) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
D) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"

5. You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)

A) Restart the avpSNMPAgentSvc on the EPM.
B) Restart the MPP service from the EPM.
C) Install a new license file on the EPM.
D) Reconnect each Media Processing Platform (MPP) with the EPM.
E) Restart the vpms service on the Experience Portal Manager (EPM).

Solutions: