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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) features assigned to each user
B) the number of ACDs that the CMS system can monitor
C) simultaneous CMS Supervisor logins
D) the number of agents that the CMS can report on
E) the number of users that can be administered in the CMS

2. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as root and execute the password command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Log in as a CMS administrative user and execute the paaswd command for that user.
D) Perform a manual login from CMS Supervisor and execute the passwd command for that user.

3. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong Communication Manager version on the CMS has been selected.
B) This message can be ignored as it is not the reason the link is down.
C) The wrong CMS has been installed and the correct server needs to be ordered.
D) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

4. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Integrated Announcements
B) Local Announcements
C) Voice over IP
D) Music-on-hold

5. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the number of VDNs on the Communication Manager
C) Increase the Data Storage Allocation on the CMS.
D) Increase the File System Partition size on the CMS.

Solutions: