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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which two statements about a completion code are true? (Choose two)

A) Completion codes are hard coded and new completion codes cannot be created.
B) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
C) One needs to include a system completion code in CCW to use a completion code.
D) When using a custom completion code, it needs to be included in a contact strategy.

2. What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

A) Application servers (AS)
B) Media Processing Server (MPS)
C) Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
D) Avaya Media Servers (AMS)
E) Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers

3. You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?

A) Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
B) Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
C) Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
D) Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.

4. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 8443
B) 443
C) 28443
D) 8080

5. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

A) the remote application server
B) an auxiliary EPM server
C) the primary EPM server
D) a Media Processing Platform (MPP) server

Solutions: