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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which packet is needed to have skill available instead of hunt groups?

A) Premium
B) Silver
C) Standard with EAS
D) Elite with EAS

2. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the number of VDNs on the Communication Manager
C) Increase the Data Storage Allocation on the CMS.
D) Increase the File System Partition size on the CMS.

3. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E is a standard vector code for evacuation
B) E has a vector variable that is changed when an evacuation is required
C) E is assigned to a VDN that routes calls to an evacuation vector
D) E has been administered as a Feature Access Code

4. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Agent
B) Vector
C) Split
D) Skill

5. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
B) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C) Tape backup is called CMSADM, while network backup is referred as Maintenance.
D) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content

Solutions: