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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the number of VDNs on the Communication Manager
C) Increase the Data Storage Allocation on the CMS.
D) Increase the File System Partition size on the CMS.

2. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Dynamic Queue Position
B) Dynamic Threshold Adjustment
C) Vector queuing priorities
D) Service Objective

3. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Agent
B) Vector
C) Split
D) Skill

4. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Predicted Wait Time
B) Vector queuing priority
C) Service Objective
D) Reserve Agent

5. Which program is a custom application on the CMS?

A) High Availability Admin Sync
B) Avaya Supervisor
C) Avaya Visual Vectors Client
D) Alarm Origination Manager

Solutions: