Only need to practice for 20 to 30 hours

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Apple OS X v10.8 Troubleshooting Sample Questions:

1. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) True
B) False

2. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Directory Utility
B) Thunderbolt Setup Utility
C) Disk Utility
D) Console

3. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

A) 10.6.1
B) 10.6.8
C) 10.6.3
D) 10.6.4

4. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new user in the Users & Groups preferences pane and test in that user.
B) Create a new location in System Preferences > Network.
C) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
D) Start the MacBook Pro from an external disk, or netboot image.

5. Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

A) Use Back to My Mac screen sharing to use the app on the iMac.
B) Open iTunes, click on "Purchased on the Mac App Store" in the Store section, then install the app.
C) He must purchase the application again on the Mac App Store to install on the MacBook Pro.
D) Sign in to his account in the Mac App Store, click Purchases, and then install the app.

Solutions: