Only need to practice for 20 to 30 hours

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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Startup from OS X Recovery and choose the Unlock Disk option.
B) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
C) Startup from OS X Recovery and open the Firmware Password utility.
D) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

2. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A) A valid Apple ID is required to use Safari on OS X Recovery.
B) An internet connection is required to use Safari and reinstall OS X.
C) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
D) They must charge the Mac's battery to 100% before starting from OS X Recovery.

3. Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?

A) Start the iMac from OS X Recovery and use Disk Utility.
B) Hold the shift key down to Safe Boot the iMac.
C) Start up in single-user mode and type the /sbin/fsck -fy command.
D) Start the iMac from OS X Recovery and use Terminal.

4. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Directory Utility
B) Thunderbolt Setup Utility
C) Disk Utility
D) Console

5. After installing software updates, Scott's Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?

A) Verbose
B) Safe Boot
C) Single User
D) Target Disk Mode

Solutions: