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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

A) The old preference files will be automatically deleted when the application launches.
B) The application will present a warning that the preference file is missing when it launches.
C) The application will continue to use the original preference file.
D) A new default preference file will be created when the application launches.

2. Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

A) Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.
B) Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.
C) Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
D) Erase the disk using the Disk Utility then start a new Time Machine backup.

3. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
B) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
C) Select Wi-Fi as the default network interface in the info tab of the Network Utility.
D) Set Wi-Fi as the priority network service in the Airport Utility preferences.

4. How can a user delete a file named "junk document" from all previous Time Machine backups?

A) Select the Delete all Backups of "junk document" from the Action menu in the Time Machine Finder window.
B) Open Time Machine preferences and remove the file "junk document" from the backup list.
C) Select the Delete all Backups of "junk document" from the File menu in any standard Finder window.
D) Delete "junk document" in the Time Machine Finder window for the most recent backup.

5. If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?

A) Use the option key and choose OS X Recovery disk in the Startup Manager.
B) You must turn off disk encryption to use this feature.
C) Hold theCommand and Rkeysatstartup.
D) Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.

Solutions: