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Apple OS X Support Essentials 10.9 Sample Questions:

1. OS X uses built-in generic drivers based on each device class. For example, there are generic drivers for scanners and printers that can be used instead of official third-party drivers.

A) How does OS X use dynamic network service discovery protocols to access network services?
B) How does OS X support third-party devices without needing third-party device drivers?
C) How does network service order affect network connectivity?
D) What are some known issues that arise when connecting to network file services?

2. Which tool lets you search log files?

A) Network Utility
B) Archive Utility
C) Activity Monitor
D) Console

3. How can you identify which applications are installed on your Mac?

A) Three ways to forcibly quit an application from thegraphical interface are from the Force Quit Application dialog accessed from the Apple menu; from the Dock application shortcut menu accessed by Control-clicking or right-clicking the application's icon; or from the /Applications/Utilities/ Activity Monitor application.
B) The Activity Monitor application is used to monitor open processes and applications.
C) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
D) Disk Utility is the primary application for creating and managing disk images.

4. Review the screenshot from FileVault preferences, and then answer the question below.

If you click Enable User for the Logan White account, what is the effect?

A) FileVault 2 is enabled immediately for the Logan White account, and FileVault begins encrypting the Logan White home folder.
B) You are prompted immediately to enter the login password for the Logan White account, after which, Logan White will be able to unlock and decrypt the system disk, and restart the computer.
C) At next login, the user of the Logan White account will be prompted to enter the login password, after which, the user will be able to unlock and decrypt the system disk, and restart the computer.
D) You are prompted immediately to enter an administrator password, after which, the user of the Logan White account will be able to unlock and decrypt the system disk, and restart the computer.

5. In OS X Mountain Lion, where do most applications that are NOT sandboxed store their user-specific preferences?

A) In a preferences database file in /Library/
B) In a preferences database file in ~/Library/
C) In application-specific preferences files in ~/Library/Preferences/
D) In .DS_Store files, at the root level of ~/

Solutions: