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Apple OS X Support Essentials 10.9 Sample Questions:

1. What's a network location? Who can access network locations?

A) A network location is a saved state of Network preferences that contains all network interface settings. Only administrators can define network locations, but if more than one location exists, all users can switch between the various network locations via the Apple menu.
B) A protocol is a set of rules used to describe a specific type of network communication. Protocols are necessary for separate network devices to communicate properly. Finally, a network service (as it pertains to Network preferences) is the collection of settings that define a network connection.
C) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
D) The Archive option in the Finder creates compressed zip archive files. An interface is any channel through which network data can flow. Hardware network interfaces are defined by physical network connections, and virtual network interfaces are logical network connections that ride on top of hardware network connections.

2. Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?

A) In the OS X Utilities window, click Select Volume, click Continue, select the hard disk, and click Verify & Repair.
B) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the OS X Recovery partition, select the hard disk, and click Repair Disk.
C) Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk.
D) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the Macintosh HD partition, select the hard disk, and click Repair Disk.

3. What are the two primary traditional installation methods in OS X?

A) The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.
B) Traditional installation methods are generally categorized as either a drag-and-drop installation, where the user simply copies the application to the local system; or as an installation package, where an installer process places the items on thelocal system.
C) The Archive option in the Finder creates compressed zip archive files.
D) Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.

4. Review the screenshot, and then answer the question below.

You perform a default installation of OS X Mountain Lion, and create the initial admin account, and accounts for Chris and Pat, as shown above. The Chris account is a member of which group?

A) wheel
B) staff
C) chris
D) workgroup

5. ----
The four default top-level folders visible in the Finder are:
Applications, containing applications all local users have access to Library, containing system resources all local users have access to System, containing necessary system resources Users, containing all the local user home folders

A) What are some of the common file flags used by OS X?
B) How do the four default System Preferences categories differ?
C) What are the advantages of code signing?
D) What are the four default top-level folders visible in the Finder?

Solutions: