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Apple OS X Support Essentials 10.9 Sample Questions:

1. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X archives errors from the session to the log only during a shutdown.
B) Because OS X performs disk checks on startup only after a shutdown.
C) Because OS X loads a clean user session on startup only after a shutdown.
D) Because the Mac does a full POST on startup only after a shutdown.

2. You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

A) Traceroute can determine if the web server is configured correctly.
B) Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.
C) Traceroute can determine if the server that the web service is running on has a firewall.
D) Traceroute can determine if the DNS server is configured correctly.

3. All Apple software updates are handled via the Mac App Store.

A) How can you identify duplicate fonts?
B) Which application can you open to initiate Apple software updates?
C) What can you enable to locate a lost Mac system?
D) Which items fall under the file quarantine system?

4. Safe Sleep is a feature of all OS X compatible portable Macs that saves the system's state to permanent storage in cases where the computer's battery drains completely. Power Nap is a feature of Mac systems introduced after mid-2011 that use all-flash storage. Power Nap allows the Mac to automatically wake in a low-power mode so the system can perform a variety of application and system updates.

A) Which sharing services can OS X provide?
B) What are Safe Sleep and Power Nap?
C) What does the master password do?
D) What happens during system shutdown?

5. What's the security risk of enabling client sharing services?

A) If a client sharing service is compromised, an unauthorized user can control your Mac and execute unwanted applications or processes.
B) Any application that supports Auto Save and the Finder can manage document locking.
C) If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.
D) Assuming the default settings for OS X, a standard user can only configure directly attached or local network printers from the Print dialog. Also, the appropriate drivers must be installed before the standard user configuring the printer.

Solutions:

Question # 1 Answer: D

Question # 2 Answer: B

Question # 3 Answer: B

Question # 4 Answer: B

Question # 5 Answer: A