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Apple OS X Support Essentials 10.9 Sample Questions:

1. You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?

A) Create a Sharing Only account.
B) Create a managed account with Parental Controls.
C) Enable the Guest account for login.
D) Create a Guest account.

2. What are some privacy and security concerns with the Spotlight service?

A) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
B) A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.
C) The Spotlight search service creates index databases of file system metadata so that it can perform normally time intensive searches nearly instantly. File system tags can be found in the Finder sidebar, Spotlight search, and any open or save document dialogs.
D) Though Spotlight indexes file and folder permissions, it allows other users to search the contents of locally attached nonsystem volumes when ownership is ignored on thosevolumes.

3. Keychains can be managed from the /Applications/Utilities/Keychain Access application.

A) What two methods are used to hide items from the Finder?
B) What's used to identify a Wi-Fi network?
C) What application is used to manage keychain settings?
D) What backup destination disks does Time Machine support?

4. What is a valid reason to start up a Mac in verbose mode?

A) To view the startup process details
B) To display the firmware password
C) To present a command-line login
D) To display hints for the recovery key for a FileVault 2 volume

5. How can a user with the short name anna exclude the /Users/anna/Downloads/ folder from Time Machine backups?

A) In Terminal, execute the command sudo defaults write /Library/Preferences/com.apple.TimeMachine excludedFolders -array-add /Users/anna/Downloads.
B) Open the Time Machine pane of System Preferences, click Options, and add the /Users/anna/Downloads/ folder to the list of excluded items.
C) Control-click the anna account's Downloads folder in the Finder, click the Sharing and Permissions disclosure button, click the Add (+) button, add the Time Machine user to the list of users, and set the Time Machine user's access to "No Access."
D) Open Time Machine, choose Preferences from the Time Machine menu, click the Exclusions tab, click the Add (+) button, navigate to the /Users/anna/Downloads/ folder, and click Submit.

Solutions: