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Apple OS X v10.8 Troubleshooting Sample Questions:

1.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

A) Internet Recovery has started downloading the OS X Recovery system image.
B) EFI has detected a hardware issue.
C) The Mac is starting up from an external USB or Thunderbolt storage device.
D) Apple Service Diagnostics is loading.

2. You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker's MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?

A) Transfer with AirDrop.
B) Upload the file to an online file storage service, then download it.
C) Use an ethernet cable and enable file sharing.
D) Set up Bluetooth File Exchange.

3. Which of the following Macs support AirPlay Mirroring in OS X Mountain Lion? SELECT ALL THAT APPLY

A) Mac Pro (Mid 2010)
B) MacBook Air (Mid 2011)
C) MacBook (Late 2008 Aluminum)
D) Mac mini (Early 2009)
E) MacBook Pro (Early 2011)

4.
Examine the image above. What could cause a Mac to display this prohibitory sign at startup?

A) Apple Hardware test is loading.
B) The memory is missing or not detected.
C) EFI failed to load.
D) An incorrect build of OS X is installed on the hard disk or SSD.

5. Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

A) Use Back to My Mac screen sharing to use the app on the iMac.
B) Open iTunes, click on "Purchased on the Mac App Store" in the Store section, then install the app.
C) He must purchase the application again on the Mac App Store to install on the MacBook Pro.
D) Sign in to his account in the Mac App Store, click Purchases, and then install the app.

Solutions: