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Apple OS X v10.8 Troubleshooting Sample Questions:
1. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False
A) True
B) False
2. You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?
A) Terminal
B) System Information
C) Logger
D) Console
3. An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?
A) Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.
B) Delete the user using the "Delete the home folder" with the erase home folder securely option enabled.
C) Turn on FileVault 2, wait for encryption to finish, then delete the user.
D) Save the deleted user in a disk image, then use the Terminal to secure delete the image.
4. Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?
A) /System/Library/Applications/DeaderEnd.app
B) /Users/Burl/Desktop/DeaderEnd.app
C) /Users/Shared/DeaderEnd.app
D) /Applications/DeaderEnd.app
5. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?
A) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
B) Open the Disk Utility and select repair disk permissions.
C) Startup in Single User mode and use command line tools to correct the permissions.
D) Erase the hard disk and restore from a Time Machine backup.
Solutions:
Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |