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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Select the iMessage check box in System Preferences > iCloud
B) Help the customer download Messages from the Mac App Store.
C) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.

2. Mark's MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?

A) Single User
B) Verbose mode
C) TargetDiskMode
D) Reset PRAM/NVRAM

3. Which of the following is the indication that a Mac is loading system software?

A) Blank screen
B) Gray screen
C) Gray Apple logo with a spinning gear
D) Boot chime

4. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A) A valid Apple ID is required to use Safari on OS X Recovery.
B) An internet connection is required to use Safari and reinstall OS X.
C) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
D) They must charge the Mac's battery to 100% before starting from OS X Recovery.

5. Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

A) Use Back to My Mac screen sharing to use the app on the iMac.
B) Open iTunes, click on "Purchased on the Mac App Store" in the Store section, then install the app.
C) He must purchase the application again on the Mac App Store to install on the MacBook Pro.
D) Sign in to his account in the Mac App Store, click Purchases, and then install the app.

Solutions: