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Apple OS X Support Essentials 10.9 Sample Questions:

1. Any item downloaded using one of the built-in OS Xapplications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.

A) Which sharing services can OS X provide?
B) Which keyboard shortcut is used to Safe Boot OS X?
C) What happens during user logout?
D) Which items fall under the file quarantine system?

2. When a user logs in, which task is NOT performed by the user's loginwindow or launchd processes?

A) Launch Login Items specified in Users & Groups preferences.
B) Launch items in /Library/LaunchDaemons.
C) Configure input device and system settings according to System Preferences.
D) Launch Dock and Finder.

3. What's target disk mode and how is it engaged?

A) A network location is a saved state of Network preferences that contains all network interface settings. Only administrators can define network locations, but if more than one location exists, all users can switch between the various network locations via the Apple menu.
B) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used to locate files and folders on the volume.
C) Target disk mode is a Mac-specific hardware feature that, when engaged, will share the Mac computer's internal disks through the FireWire ports. Target disk mode can be engaged from Startup Disk preferences or by holding down the T key as you turn on the Mac.
D) Documents saved to iCloud can be managed from the application that was used to create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.

4. On an optional configuration step in the Setup Assistant in OS X Mountain Lion, pressing Command-Q lets you skip the step.

A) True
B) False

5. Which users are allowed to unlock a FileVault 2 protected system?

A) Any user that's FileVault enabled is allowed to unlock a FileVault 2-protected system. This includes any local or cached network user account that was enabled when FileVault 2 was set up or created after FileVault 2 was enabled. Further, administrators may return to Security &Privacy preferences to enable additional accounts.
B) Secure Empty Trash will perform a 7-pass erase on the contents of the Trash folder.
C) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
D) All Apple software updates are handled via the Mac AppStore.

Solutions: