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Apple OS X Support Essentials 10.9 Sample Questions:

1. What's the easiest method in OS X to configure VPN settings?

A) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
B) The Setup Assistant process guides a user through initial configuration of OS X Mavericks.
C) The Archive option in the Finder creates compressed zip archive files.
D) The easiest method to configure VPN settings is to use a configuration profile containing all the relevant VPN setup information.

2. You can deselect the option to "Reopen windows when logging back in" from the logout verification dialog. You can deselect the option to "Close windows when quitting an application" from General preferences. Also from General preferences, you can select the option to "Ask to keep changes when closing documents," which turns off the Auto Save feature.

A) Where can you adjust application Auto Save and Resume options?
B) How can you identify if a Mac requires a firmware update?
C) How can you identify which applications are installed on your Mac?
D) How can you prevent a user from installing software updates?

3. Which tool lets you search log files?

A) Network Utility
B) Archive Utility
C) Activity Monitor
D) Console

4. The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.

A) How can you reset a user's home folder permissions?
B) What are the system requirements for using FileVault 2?
C) Where can you locate the system version number, build number, andserial number? What's the significance of these numbers?
D) How can you acquire the OS X Mavericks installer?

5. Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
(No Answer)

A) What is file system metadata? What are some examples of file system metadata?
B) How can an OS X system automatically connect to a Wi-Fi network?
C) What's a profile? How are profiles managed?
D) What can you enable to locate a lost Mac system?

Solutions: