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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which business process can be implemented with a CMDB solution?

A) Change management
B) Database discovery
C) Software configuration management
D) Configuration item audit and reconciliation

2. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Classification Items Hierarchy
B) Asset types
C) Configuration Items Types
D) Classification Items Relationships
E) Configuration Items

3. How can an incident management process provide value to the business?

A) to align people and processes for the delivery of service
B) to reduce the impact of service outages
C) to help control infrastructure cost when adding new technology
D) to enable users to resolve problems

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) If using MS SQL, only one language support can be installed -- either English or non-English.
B) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
D) There are no special limitations. All required language supports can be installed using the product installation media.

5. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
B) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
D) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).

Solutions: