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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Classification Items Hierarchy
B) Asset types
C) Configuration Items Types
D) Classification Items Relationships
E) Configuration Items

2. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
B) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
D) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).

3. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
B) When there will be more then 50 concurrent users, and time to value is critical for the project.
C) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
D) When there will be no more then 50 concurrent users, and time to value is critical for the project.

4. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
B) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
C) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
D) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.

5. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
B) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
C) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
D) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.

Solutions: