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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?
A) control and audit of all hardware assets installations, moves, additions, and changes
B) electronic audit records and electronic signatures
C) A federated configuration management system
D) ITIL v3 aligned process workflows
2. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?
A) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
B) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
C) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
D) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
3. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?
A) Problem Management
B) Incident Management
C) Change Management
D) Request Fulfillment
4. Why is it necessary to document key stakeholders for a new IT asset and service management solution?
A) To draw an organization chart
B) To identify Key Performance Indicators
C) To evaluate license needs
D) To identify the decision makers
5. How is a power user of an IT asset and service management system defined?
A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is an expert in programming additional features to the system which will be used by other users.
C) A user who is responsible for management of the system administration team.
D) A user with the highest level of authorization to access the system.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |