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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

A) A change on services
B) A change on assets
C) A change to people
D) A change on configurations items

2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) If using MS SQL, only one language support can be installed -- either English or non-English.
B) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
D) There are no special limitations. All required language supports can be installed using the product installation media.

3. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
B) KPIs track project success and if the promised value is delivered.
C) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
D) KPIs take a long time to implement in a GUI so they must be defined early in the project.

4. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Analysis; part of IBM SmartCloud Control Desk
B) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Assessment; part of IBM SmartCloud Control Desk
D) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager

5. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Solutions
B) Inventory
C) Purchase Orders
D) Incidents
E) Web Service Library
F) Problems

Solutions: