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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Solutions
B) Inventory
C) Purchase Orders
D) Incidents
E) Web Service Library
F) Problems

2. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Service Management
B) IBM Workload Balancer
C) IBM SmartCloud Enterprise Provisioning
D) IBM Smart Groupware

3. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured workflows
B) Badly configured cron tasks
C) Badly configured actions
D) Badly configured processes

4. Which services attributes should be considered when analyzing the outcome for customer value?

A) business objectives, IT objectives, and process metrics
B) people, products, and technology
C) objectives, metrics, and desired outcome
D) desired outcome, supplier metrics, and IT objectives

5. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Software as a Service
B) VM Image
C) Infrastructure as a Service
D) Google Cloud
E) On-premise traditional install
F) Amazon Cloud

Solutions: