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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?
A) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
B) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
D) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
2. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?
A) Create integrations between the various products
B) Use the comprehensive workflow engine
C) Write custom Java classes for each process
D) Implement runbook automation
3. What are three types of changes in the Changes application? (Choose three.)
A) Normal Change
B) Emergency Change
C) Planned Change
D) Scheduled Change
E) Standard Change
F) Critical Change
4. Which statement describes IT processes?
A) The people and the tools they use to carry out activities.
B) Interrelated activities carried out to create value for customers or stakeholders
C) Activities designed to make delivering IT services more effective and efficient.
D) Capabilities that reduce IT costs.
5. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?
A) If using MS SQL, only one language support can be installed -- either English or non-English.
B) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
D) There are no special limitations. All required language supports can be installed using the product installation media.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A,B,E | Question # 4 Answer: B | Question # 5 Answer: C |
