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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured workflows
B) Badly configured cron tasks
C) Badly configured actions
D) Badly configured processes

2. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To identify units of organizations responsible for specific outcomes
B) To create value for stakeholders
C) To ensure that services are designed to meet business needs
D) To define activities, roles, responsibilities, functions, and metrics

3. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) Because the same custom workflow-driven change processes can be reused by multiple customers.
C) By interfacing with multiple technology APIs to implement unattended changes.
D) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.

4. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Tivoli Monitoring
C) IBM Tivoli Business Service Manager
D) IBM Tivoli Asset Discovery for Distributed

5. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Use the Security module in IBM SmartCloud Control Desk
B) Alter the security properties in the LDAP system using an LDIF update
C) Use the Problem Management module in the IBM SmartCloud Control Desk
D) Modify the profile information access which the problem manager can change on their own

Solutions: