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Simulate the real exam

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Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our C-BOSUP-90 certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our C-BOSUP-90 practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of C-BOSUP-90 best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our C-BOSUP-90 certification training files again and again, which may help you to get the highest score in the IT exam.

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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What can be considered a corrective action for a critical issue?

A) The customer was contacted within the Service Level Agreement (SLA).
B) The assessment of the situation has been completed.
C) A workaround has been provided to the customer.
D) The incident was acknowledged by its processor.

2. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A) Prove to the customer that they are wrong.
B) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
C) If you were the customer you would be happy with the answer provided.
D) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.

3. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) Robust Service Level Agreements (SLA)
B) SAP system backup
C) 7 x 24 root cause analysis
D) Ramp-up support

4. Which of the following incidents will lead to a message being qualified as Very High?

A) An issue leading to business critical work that cannot be performed
B) An important request for information related to a future release or patch
C) A product customization requested through support
D) A missing product functionality required by the customer

5. Which of the following deliverables is part of both Enterprise and Standard Support?

A) Access to SAP Notes database
B) 24*7 End-to-end Root Cause Analysis
C) 24*7 support advisory interaction
D) SLA based delivery

Solutions: