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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system corresponds to production, test AND development environment.
B) A system is identified using a system ID.
C) One system can be a child to multiple installations.
D) A system corresponds to either production, test OR development environment.

2. What are key success factors in message solving? (Choose two)

A) Put yourself in the customer's shoes.
B) At first, try to guess.
C) Focus on solving the customer's issue.
D) Work without additional help.

3. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SOLMAN_WORKCENTER
B) SMSY
C) SMSY_SETUP
D) MSY_SETUP

4. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use wild cards.
B) Increase the numbers of search terms.
C) Use the customer Id.
D) Use the search filter.

5. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A) Keep the solutions only in the previously solved messages.
B) Each customer and message is unique so previous solutions are not useful.
C) Document solutions and share this information with your colleagues.
D) Contact the customer to find out what the solution was for their solved message.

Solutions: