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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which business process can be implemented with a CMDB solution?

A) Change management
B) Database discovery
C) Software configuration management
D) Configuration item audit and reconciliation

2. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
B) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
C) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
D) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.

3. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

A) A change on services
B) A change on assets
C) A change to people
D) A change on configurations items

4. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
B) It identifies the key business units and teams supporting IT asset and service management processes.
C) It identifies the most important key business units using the IT asset and service management solution.
D) It provides an overview of the key business units which helps identify the unit managers to interview.

5. Which statement describes IT processes?

A) The people and the tools they use to carry out activities.
B) Interrelated activities carried out to create value for customers or stakeholders
C) Activities designed to make delivering IT services more effective and efficient.
D) Capabilities that reduce IT costs.

Solutions: