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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?
A) Create one organization and different sites for the departments
B) Create an instance of IBM SmartCloud Control Desk for each department
C) Create an organization for each department
D) Create only one organization and one site for both departments
2. How is a power user of an IT asset and service management system defined?
A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is an expert in programming additional features to the system which will be used by other users.
C) A user who is responsible for management of the system administration team.
D) A user with the highest level of authorization to access the system.
3. Which process tool can be used to align ITIL processes with Tivoli products?
A) IBM Tivoli Unified Process
B) IBM Rational Unified Process
C) IBM Tivoli Educator Process
D) IBM Process Alignment Product
4. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?
A) Problem Management
B) Incident Management
C) Change Management
D) Request Fulfillment
5. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?
A) A separate TADDM server for each DMZ with one central database
B) An anchor server and gateway server in each DMZ
C) An anchor server in each DMZ
D) A separate TADDM server for each DMZ
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
