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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the release tool
B) the configuration process
C) the change process
D) the discovery tool

2. What are three types of changes in the Changes application? (Choose three.)

A) Normal Change
B) Emergency Change
C) Planned Change
D) Scheduled Change
E) Standard Change
F) Critical Change

3. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
B) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
C) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
D) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) At least two
B) One is enough
C) At least five
D) At least three

5. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
B) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
C) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
D) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.

Solutions: