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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) A report
B) Key Performance Indicators (KPIs)
C) Service Level Agreements (SLAs)
D) Scoreboards

2. What is SIPOC Analysis?

A) Suppliers, Inputs, Process, Outputs, and Customers
B) Stated Improvement Plan for Optimization of Code
C) Streamlining, Identification, Performance, Optimization, Continuity
D) Simple Identification for Performance Optimization and Continuous Analysis

3. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.

What should the program manager advise the client?

A) Consider appetite for BPM as a third axis in this analysis.
B) Remove projects in C quadrant from the inventory because of high complexity and low value.
C) Immediately pursue projects in the B quadrant because of their high value.
D) Redo the business value analysis to ensure customer satisfaction was included.

4. A company establishes a BPM Governance Model with an Executive Review Committee and a BPM Project Review Committee. Once the project is initiated it is built out with resources from the Center of Excellence (COE) that design and develop the solution. In the course of working with the BPM Platform and SOA team, the program manager realizes that the project integration costs are greatly increased over the amount of the initial estimate. What should the program manager do?

A) Press the SOA team to reduce their estimates.
B) Present the cost over-run to the BPM Project Review Committee so that the integrations can be prioritized and placed into at development phase.
C) Present the cost over-run to the COE so that additional funds can be allocated.
D) Negotiate a cheaper integration approach with the Executive Steering Committee.

Solutions: