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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports with animations
B) Reports with or without graphics
C) Reports exclusively without graphics
D) Reports exclusively with graphics

2. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Sales Executive
B) Incident Processor
C) Support Coordinator
D) Service Consultant

3. What is SAP EarlyWatch Check?

A) It is a service delivered remotely.
B) It is a fully automatically generated report.
C) It is a service delivered onsite.
D) It is a document that customers follow to check their platform.

4. Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

A) Upgrade
B) Updating
C) Update
D) Up-to-date

5. What are key components of SAP Enterprise Support offering? (Choose two)

A) Implementation Roadmap
B) Extended Product Support
C) Mission Critical Support
D) Global Support Backbone

Solutions: