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SAP Certified Support Associate - Incident Management with SAP BusinessObjects - C_BOSUP_90 real prep

C_BOSUP_90
  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Nov 06, 2025
  • Q & A: 80 Questions and Answers
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  • PDF Price: $59.98
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About SAP C_BOSUP_90: SAP Certified Support Associate - Incident Management with SAP BusinessObjects

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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Incident forwarded
B) Confirmed
C) Sent to SAP
D) Information to SAP


2. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The problem description is a summary.
B) The message refers to only one problem.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The reporter has selected the correct SAP support center.


3. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The dedicated support consultant that has been assigned to the customer
B) The products supported as defined in the SLA
C) The Initial Response Time (IRT)
D) The maximum time for providing corrective action for critical issues


4. What is a work center in the SAP Solution Manager? (Choose two)

A) A tailored and role-based user environment
B) A web-based access point to enhance support functions enablement
C) Software to monitor SAP systems
D) A user community


5. In which of the following situations would it be advisable to email the client rather than use the phone?

A) If you need to communicate a precise list of sequential actions to be followed by the client.
B) If you do not fully understand the client issue.
C) If the case has not been updated for several days and you have no concrete next steps.
D) If the client has multiple open issues.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B,C
Question # 3
Answer: C,D
Question # 4
Answer: A,B
Question # 5
Answer: A

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