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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which application within Root Cause Analysis should be used to add a Technical System?

A) System Maintenance
B) System Conflict Resolution
C) Agent Administration
D) Diagnostic Setup

2. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 1 hour
B) 8 hours
C) 2 hours
D) 4 hours

3. What is SAP Solution Manager?

A) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
B) It is an application that is part of the SAP Supply Chain Management application.
C) It is a relational database system that can be used as an alternative to databases from other vendors.
D) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.

4. Which of the following incidents will lead to a message being qualified as Very High?

A) An issue leading to business critical work that cannot be performed
B) An important request for information related to a future release or patch
C) A product customization requested through support
D) A missing product functionality required by the customer

5. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Select Get information for SAP and then select theText Ids to be forwarded to SAP
B) Increase the priority of the message tospeed up response time from SAP
C) Set the message status to Update Message with SAP
D) Set the message status to In Process

Solutions: