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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A) Keep the solutions only in the previously solved messages.
B) Each customer and message is unique so previous solutions are not useful.
C) Document solutions and share this information with your colleagues.
D) Contact the customer to find out what the solution was for their solved message.

2. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

A) Acts as a single point of contact for partner needs within the partner Edge framework.
B) Develops a service plan.
C) Liaises with the end customer of the Partner to assist with the booking process.
D) Is available 24*7 by phone or email.

3. How can you setup SAP EarlyWatch Alert?

A) Connecting to SAP Service Marketplace and setting up the parameters
B) Connecting to SAP Service Marketplace and defining your landscape
C) Using SMSY transaction to create your logical components first, if this is not already done
D) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert

4. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) Robust Service Level Agreements (SLA)
B) SAP system backup
C) 7 x 24 root cause analysis
D) Ramp-up support

5. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system corresponds to production, test AND development environment.
B) A system is identified using a system ID.
C) One system can be a child to multiple installations.
D) A system corresponds to either production, test OR development environment.

Solutions: