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EXIN ITIL-F real answers - ITIL Foundation

ITIL-F
  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Jul 13, 2025
  • Q & A: 325 Questions and Answers
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  • PDF Price: $59.98
  • EXIN ITIL-F Value Pack

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EXIN ITIL Foundation Sample Questions:

1. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

A) IT service continuity management
B) Change management
C) Financial management for IT services
D) Service catalogue management


2. The remediation plan should be evaluated at what point in the change lifecycle?

A) Before the change is approved
B) After the post implementation review has identified a problem with the change
C) Immediately after the change has failed and needs to be backed out
D) After implementation but before the post implementation review


3. Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above


4. Which term describes if a service is fit for use?

A) Utility
B) Availability
C) Serviceability
D) Warranty


5. Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process

A) 1 only
B) 2 and 3 only
C) All of the above
D) 1, 2 and 4 only


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A
Question # 3
Answer: D
Question # 4
Answer: D
Question # 5
Answer: C

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