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EXIN ITIL Foundation Sample Questions:
1. What is a characteristic of a process?
A) It provides generic technical skills and resources
B) It is performance driven and measurable
C) It requires a specific tool
D) It does not react to a specific trigger
2. Which of the following would be examined by a major problem review?
1 . Things that were done correctly
2 . Things that were done incorrectly
3 . How to prevent recurrence
4 . What could be done better in the future
A) 1 only
B) 2 and 3 only
C) All of the above
D) 1, 2 and 4 only
3. Which of the following BEST describes the purpose of access management?
A) To prevent problems and resulting Incidents from happening
B) Provides the rights for users to be able to use a service or group of services
C) To provide a channel for users to request and receive standard services
D) To detect security events and make sense of them
4. Which one of the following can help determine the level of impact of a problem?
A) Configuration management system (CMS)
B) Statement of requirements (SOR)
C) Definitive media library (DML)
D) Standard operating procedures (SOP)
5. A Service design package (SDP) would normally be produced for which of the following?
1 . A new IT service
2 . A major change to an IT service
3 . An emergency change to an IT service
4 . An IT service retirement
A) 2, 3 and 4 only
B) All of the above
C) None of the above
D) 1, 2 and 4 only
Solutions:
Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |