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EXIN ITIL Foundation Sample Questions:

1. The consideration of value creation is a principle of which stage of the service lifecycle?

A) Service strategy
B) Continual service improvement
C) Service design
D) Service transition

2. Which is a supplier category?

A) Technical
B) Commodity
C) Customer
D) Resource

3. Which of the following are basic concepts used in access management?

A) Rights, access, identity, directory services, service/service components
B) Normal, temporary, emergency, personal, group
C) Physical, personnel, network, emergency, service
D) Personnel, electronic, network, emergency, identity

4. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

A) Public frameworks are always cheaper to adopt
B) Proprietary knowledge has been tested in a wide range of environments
C) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
D) Public frameworks are prescriptive and tell you exactly what to do

5. What are customers of IT services who do NOT work in the same organization as the service provider known as?

A) Internal customers
B) Valued customers
C) Strategic customers
D) External customers

Solutions: