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Simulate the real exam

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Fast delivery in 5 to 10 minutes after payment

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Only need to practice for 20 to 30 hours

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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist die Definition eines IT-Assets?

A) Jede Komponente, die verwaltet werden muss, um einen Dienst bereitzustellen
B) Jede Anfrage eines Benutzers, die ein normaler Teil der Servicebereitstellung ist
C) Jede Zustandsänderung, die für die Verwaltung eines Dienstes von Bedeutung ist
D) Jede finanziell wertvolle Komponente, die zu einem Service beiträgt

2. Welcher Prozess arbeitet mit dem Vorfallmanagement zusammen, um sicherzustellen, dass Sicherheitsverletzungen erkannt und protokolliert werden?

A) Änderungsmanagement
B) Service-Level-Management
C) Zugriffsverwaltung
D) Kontinuierliche Serviceverbesserung

3. Was ist eine Ausgabe?

A) Etwas, das durch die Durchführung einer Aktivität erstellt wurde
B) Ein mögliches Ereignis, das Schaden oder Verlust verursachen könnte
C) Eine Zustandsänderung, die für die Verwaltung eines Konfigurationselements von Bedeutung ist
D) Ein Ergebnis für einen Stakeholder

4. Wann sollte die Wirksamkeit einer Problemumgehung beurteilt werden?

A) Immer wenn das Problem priorisiert wird
B) Immer wenn der Workaround zu einem bekannten Fehler wird
C) Immer wenn das Problem gelöst ist
D) Immer wenn der Workaround verwendet wird

5. Welcher Aspekt des „Service Level Managements“ fragt Servicekonsumenten, was ihre Arbeit beinhaltet und wie die Technologie ihnen dabei hilft?

A) Geschäftsmetriken
B) Kundenfeedback
C) Betriebskennzahlen
D) Kundenbindung

Solutions: