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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist die Definition eines IT-Assets?

A) Jede Komponente, die verwaltet werden muss, um einen Dienst bereitzustellen
B) Jede Anfrage eines Benutzers, die ein normaler Teil der Servicebereitstellung ist
C) Jede Zustandsänderung, die für die Verwaltung eines Dienstes von Bedeutung ist
D) Jede finanziell wertvolle Komponente, die zu einem Service beiträgt

2. Was ist im Zweck der Praxis des „Service Level Management“ enthalten?

A) Um sicherzustellen, dass Lieferanten und ihre Leistung angemessen verwaltet werden
B) Um die Anzahl erfolgreicher Service- und Produktänderungen zu maximieren
C) Um sicherzustellen, dass genaue Informationen zur Konfiguration der Dienste verfügbar sind
D) Um klare geschäftsbasierte Ziele für Service-Levels festzulegen

3. Was hilft bei der Bewältigung eines Vorfalls, wenn unklar ist, welches Supportteam an dem Vorfall arbeiten soll?

A) Notfallwiederherstellungspläne
B) Ziellösungszeiten
C) Schwärmen
D) Selbsthilfe

4. Welche dieser Aktivitäten werden im Rahmen des „Problemmanagements“ durchgeführt?

A) Trendanalyse der Vorfallaufzeichnungen
B) Erstellen von Vorfalldatensätzen
C) Eskalieren von Vorfällen an ein Support-Team zur Lösung
D) Vorfälle diagnostizieren und lösen

5. Zu welcher Vorgehensweise gehört die Durchführung regelmäßiger Überprüfungen, um sicherzustellen, dass die Dienste weiterhin angemessen und relevant sind?

A) Servicedesk
B) Service-Level-Management
C) Aktivierung ändern
D) Kontinuierliche Verbesserung

Solutions: