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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Welche Prozesse bilden den Umfang des Finanzmanagements für IT-Services?
A) Abrechnung, Abrechnung und Abrechnung
B) Kostenmodelle und Rechnungsstellung
C) Budgetierung, Kostenberechnung und Gebührenerhebung
D) Budgetierung, Buchhaltung und Gebührenerhebung
2. Welche Ereigniskategorien sind im Betriebshandbuch des UIL-Dienstes beschrieben?
A) Warnung, reaktiv, proaktiv
B) Information, geplant, normal
C) Information, Warnung, Ausnahme
D) Geplant, außerplanmäßig, Notfall
3. Welche der folgenden Ziele verfolgt Service Design? 1) Design Services zur Erfüllung der Geschäftsziele.
2) Risiko identifizieren und steuern.
3) Entwerfen Sie effektive und effiziente Prozesse
4) Entwerfen Sie eine sichere und ausfallsichere IT-Infrastruktur.
A) Alle oben genannten
B) nur 1, 2 und 4.
C) nur 2 und 3.
D) Nur 1
4. Effektive Service-Transition kann die Fähigkeit eines Service-Providers, große Mengen von was zu bewältigen, erheblich verbessern?
A) Service Level-Anforderungen
B) Änderungen und Freigaben
C) Passwort wird zurückgesetzt
D) Vorfälle und Probleme
5. Welche Veröffentlichungen bieten spezifische Leitlinien für Branchen und Organisationstypen?
A) Taschenhandbücher
B) TheService Support- und Service Delivery-Bücher
C) Die Bücher Service Strategy und Service Transition
D) Die ergänzenden ITIL-Leitlinien
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
