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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was hilft bei der Diagnose und Lösung eines einfachen Vorfalls?

A) Bildung eines temporären Teams
B) Problempriorisierung
C) Die Verwendung von Skripten
D) Schnelle Eskalation

2. Was muss immer getan werden, bevor eine Aktivität automatisiert wird?

A) Stellen Sie sicher, dass die Lösung menschliches Eingreifen überflüssig macht
B) Prüfen Sie, ob geeignete neue Technologie gekauft wurde
C) Sicherstellen, dass DevOps erfolgreich implementiert wurde
D) Überprüfen Sie, ob die Aktivität bereits optimiert wurde

3. Welche Aussage zu den Ergebnissen ist RICHTIG?

A) Ergebnisse nutzen Aktivitäten, um materielle oder immaterielle Leistungen zu erbringen.
B) Ergebnisse geben Servicekonsumenten Sicherheit hinsichtlich der Produkte oder Dienstleistungen
C) Ergebnisse hängen davon ab, dass die Ergebnisse für einen Stakeholder erbracht werden.
D) Ergebnisse helfen einem Servicekonsumenten, die Kosten einer bestimmten Aktivität einzuschätzen

4. Was ist ein Event?

A) Ursache eines oder mehrerer Vorfälle
B) Das Hinzufügen, Ändern oder Entfernen von allem, was direkte oder indirekte Auswirkungen auf Dienste haben könnte
C) Jede Statusänderung, die für die Verwaltung eines Dienstes oder eines anderen Konfigurationselements von Bedeutung ist
D) Eine ungeplante Unterbrechung eines Dienstes oder eine Verringerung der Qualität eines Dienstes

5. Was ist eine Aktivität zur „Problemidentifizierung“?

A) Analysieren der Problemursache
B) Problemumgehungen einrichten
C) Analysieren von Informationen von Softwareentwicklern
D) Festlegung potenzieller dauerhafter Lösungen

Solutions: