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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three choices must be verified as part of a site survey? (Choose three.)

A) corporate strategy for disaster recovery
B) servers, OS, desktop applications, firewalls, and routers
C) existing call volumes, service providers, and costs
D) network readiness and capacity to support VoIP
E) infrastructure, cabling, and environmental

2. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
D) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

3. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Upgrade the system to the current GA software.
B) Remove the Embedded Voicemail Card.
C) Default the IP Office.
D) Re-install the IP Office Professional License.
E) Remove the daughter boards.

4. Which two IP Office applications can be installed on the same server? (Choose two.)

A) IP Office Voicemail Pro up to 16 voicemail ports
B) IP Office Voicemail Pro up to 20 voicemail ports
C) one-X Portal
D) CCR

5. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) ACD routes are not compromised.
B) Calls are not tromboned.
C) VCM resources are not over-subscribed.
D) VMPro ports are not over-subscribed.
E) Trunk ports are not over-subscribed.

Solutions: