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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
B) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
C) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
D) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.

2. Which two IP Office applications can be installed on the same server? (Choose two.)

A) IP Office Voicemail Pro up to 16 voicemail ports
B) IP Office Voicemail Pro up to 20 voicemail ports
C) one-X Portal
D) CCR

3. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) Microsoft C#
B) Microsoft .NET Framework 3.5 Family Updates
C) MSDE 2000
D) DCOM service
E) MS-SQL 2005/Express

4. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) IP Office Preferred Edition
B) IP Office Essential Edition
C) IP Office Ultimate Edition
D) Voicemail Pro VB Script License
E) VM Pro ScanSoft TTS

5. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

A) IP500 T1/E1 Channels License
B) PRI24/PRI30 Expansion Card
C) PRI-UNI Expansion Card
D) IP500 VCM Channels License
E) VCM32

Solutions: