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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) Use the Manager application to shutdown the card before removing the SD card.
B) Use the System Status Application to shutdown the card before removing the SD card.
C) Just pull out the card; special shutdown is not required.
D) User System Monitor to shutdown the card before removing the SD card.
E) Dial the shutdown short code to shutdown the card before removing the SD card.

2. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A) Answer Pending

3. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) an IP Office Monitor trace with AVRIP options enabled
B) an IP Office Monitor trace with H.323 options enabled
C) an IP Office Monitor trace with Real Time Audio trace options enabled
D) a current Network Assessment
E) a packet sniffing trace

4. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) CCR must pull data from the highest numbered group of which the agent is a member.
B) Queuing groups are not supported for CCR.
C) The agents monitored by CCR can only be in one group.
D) Collective groups are not supported for CCR.
E) All agents in a CCR group need to have the same set type.

5. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

A) IP500 T1/E1 Channels License
B) PRI24/PRI30 Expansion Card
C) PRI-UNI Expansion Card
D) IP500 VCM Channels License
E) VCM32

Solutions: