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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add an extra 9 in the telephone number field of the ARS Short Code.
B) Add a 9 to the prefix field on the line form of the outgoing trunks.
C) Add a Short Code to the User for secondary Dial tone.
D) This is not supported on Avaya IP phones.

2. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
B) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
C) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
D) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.

3. A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A) The UMS service is installed automatically.
B) The Windows account does not have permission.
C) The server platform does not meet the requirements.
D) The UMS licenses have not been loaded.

4. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) Variable Routing Action on Telephony Actions
B) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
C) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
D) you cannot check against incoming CLI

5. After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

A) The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
B) The SIP lines had the SIP URI tab deleted.
C) The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
D) The new PRI channels took all existing SIP Trunk Licenses.
E) The SIP lines had a Line ID of 15.

Solutions: