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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) The 5022/5023 portTelnet or ssh is disabled in CM.
B) The ACCCM server Remote Desktop is disabled.
C) A live user has already logged in to CM using similar login credentials.
D) The ACCCM license file has expired.

2. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you install the Microsoft SQLServer
B) after you install ACCOM
C) afteryou install Microsoft Windows 2008 Server R2
D) after you selectACCCM services

3. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Check all of the required languagesin the System Language field drop down box duringinstallation
B) Select the language in the ACCCM userInterface Language Meld for each location.
C) Enter the language in the Language field that displays for each object.
D) Enable Support Local Language in the System Parameters.

4. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The CallRecorded wasnot added to the location.
B) The databaseusername was not configured correctly.
C) The database passwordwas notentered correctly.
D) The web service userpassword was not configured correctly.

5. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
B) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
C) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

Solutions: