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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A) craft
B) avaya
C) sroot
D) admin

2. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Products
B) Organization Hierarchy sites
C) Administrators
D) OrganizationHierarchy teams
E) ACCCM Dial plans

3. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Delete Users field to 'no' in the System Parameters.
B) Change the Delete Users field to 'no' in the User Parameter.
C) Change the Inactive Users field to'yes' in the User Parameters.
D) Change the Inactive Usersfieldto 'yes'in the System Parameters.

4. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
B) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
C) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
D) Verify that the user has permission to accessACCCM.

5. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you install the Microsoft SQLServer
B) after you install ACCOM
C) afteryou install Microsoft Windows 2008 Server R2
D) after you selectACCCM services

Solutions: