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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Run Windows netdiagtest.
B) Use the Ping command to test connectivity.
C) Use the ODBC connector on Windows to verify communication.
D) Run Windows Dcdiag.exe tool.

2. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Products
B) Organization Hierarchy sites
C) Administrators
D) OrganizationHierarchy teams
E) ACCCM Dial plans

3. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) passwdconf.xml
B) passwd.conf
C) authconfig.xml
D) nav360config.xml

4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A) Allow agents to change their skill assignments.
B) Assign agents into organization chart teams.
C) Assign agentsinto an extension group.
D) Assign agentsinto ACCCM virtual groups.

5. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart the Import service.
B) Restart the Provisioning server.
C) Restart theLicensingserver.
D) Restart the Synchronizerservice.

Solutions: