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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 5022 or 5023
B) 65534 or 65535
C) 4022 or 4023
D) 5060 or 5061

2. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?

A) SSH connection
B) Add profile in CM.
C) XML request is sent from the web to ACCCM Provisioning
D) Login to CM.

3. The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)

A) Version Number
B) Database Login ID
C) Database Name
D) Web Service Username
E) Call RecorderWeb Service URL

4. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Workforce Optimization (WFO)
B) One-X
C) Voice Portal
D) Recorder

5. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) Xen, Hyper-V
B) CoWare, Xen
C) FSXI 3x, Virtual Server 2005 R2
D) VMwareESXI3.x, vSphere
E) Virtual Server 2008, vSphere

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