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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1 real prep

6201-1
  • Exam Code: 6201-1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 13, 2025
  • Q & A: 55 Questions and Answers
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  • PDF Price: $49.98
  • Avaya 6201-1 Value Pack

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About Avaya 6201-1: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to digits
B) Messaging skill
C) Route-to number
D) Converse-on skill
E) Collect digits


2. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) There is no network connection to CLAN.
C) CMS version is not configured an the system-parameters features farm,
D) CMS version is misconfigured on the system-parameters features form.


3. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 10400
B) 15600
C) 500000
D) 100000


4. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Dynamic Queue Position
B) Dynamic Threshold Adjustment
C) Vector queuing priorities
D) Service Objective


5. Which packet is needed to have skill available instead of hunt groups?

A) Premium
B) Silver
C) Standard with EAS
D) Elite with EAS


Solutions:

Question # 1
Answer: A,E
Question # 2
Answer: A
Question # 3
Answer: B,D
Question # 4
Answer: C
Question # 5
Answer: D

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