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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: external
B) Measured: survivable
C) Measured: internal
D) Measured: both

2. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the qcopy station xxxx CM SAT command
B) Use the add station next CM SAT command to program each telephone set and assign buttons
C) Use CMS to perform the bulk administration of telephone sets and buttons.
D) Create a template telephone set and use the duplicate station xxxx CM SAT command

3. Which three are settings for Vector Variables? (Choose three)

A) Length
B) Stop Position
C) Assignment
D) Action
E) Scope

4. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Predicted Wait Time
B) Vector queuing priority
C) Service Objective
D) Reserve Agent

5. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E is a standard vector code for evacuation
B) E has a vector variable that is changed when an evacuation is required
C) E is assigned to a VDN that routes calls to an evacuation vector
D) E has been administered as a Feature Access Code

Solutions: