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Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which two statements describe what is required to setup a Small Community Network (SCN) consisting of lour IP500v2 control units? (Choose two.)

A) The user and group names on each system must be unique.
B) The extension, user, and group numbering on each system must be unique.
C) The underlying network must be configured as a flat layer 2 subnet.
D) Combo Cards are required in all systems.
E) The total number of users within the Small Community Network must not exceed 250.

2. A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)

A) Create an Incoming Call Route with a default destination of the CEO.
B) Under destination enter a fallback extension and fill in the Sales hunt group call number.
C) Create an ARS with the DID/DDI of the CEO.
D) Under destination create an overflow extension to route calls to the Sales hunt group.

3. Which method can be used to verify if the IP telephone .bin files have been upgraded?

A) Verify from the extension form in the Manager application.
B) Verify the file names from the telephone menu.
C) Verify that the .bin file is in the Manager folder.
D) Verify from Call Status.

4. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is an alarm call please hang up". Which description is true?

A) The telephone display message cannot be changed.
The prompt cannot be changed.
B) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
C) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
B) The 5420 DS is corrupted and must be replaced.
C) Start the IP Office Manager application.
D) The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.

Solutions: