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Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?

A) IP Office Softconsole
B) IP Office Voice Portal
C) IP office Video Softphone
D) IP Office Phone Manager Pro

2. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be defined as an agent in one-X Portal.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) User must be a member of a hunt group.
D) force Account Code must be checked on the user's Supervisor tab.

3. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)

A) if telephones need to be upgraded thereby increasing downtime
B) if telephones and system features have changed between loads
C) if all licenses will need to be renewed
D) if older IP Office applications are to be supported
E) if hardware is compatible with the new version of IP Office

4. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is an alarm call please hang up". Which description is true?

A) The telephone display message cannot be changed.
The prompt cannot be changed.
B) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
C) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.

5. When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

A) The upgrade license is not valid in the IP Office.
B) The user rights are not defined.
C) The users have not been assigned a direct dial code.
D) The lines on the system are out of service.

Solutions: