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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. A customer tells you that the Avaya IP Office™ VoIP system has too much lag time between the speaker and the listener.
Which two statements describe what you would do to determine the cause of the delay? (Choose two.)

A) Use SSA.
B) Examine the IP Telephone VoIP settings
C) Enable RTCP monitoring.
D) Use debug view.
E) Check the PSTN Connection.

2. A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system.
What should you do to determine the cause of the delay?

A) Utilize SSA (System Status Application).
B) Enable monitoring of RTCP (Real-Time Transport Control Protocol).
C) Debug view.
D) Analyze VoIP settings of IP telephones.
E) Use Wireshark packet analyzer.

3. In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning.
Which of the following is the reason for the user's inability to use these features?

A) The new codecs are not supported by the system.
B) The IP Office is configured with the Essential Edition only.
C) The user is not set up as an agent in the system.
D) The user's profile has not been correctly configured.

4. If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?

A) A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.
B) A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.
C) A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.
D) A caller will hear an automated voice saying "Please Hold", which can be customized to play a different message by configuring the Music-on-Hold source.

5. When creating an Avaya IP Office™ solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?

A) SM
B) SIP
C) H.323
D) Avaya IP Office™ Line (SCN)

Solutions: