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Avaya Midsize Solution Design Sample Questions:

1. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

A) MMS Text Messages
B) Web Chat
C) Scanned Documents
D) Predictive Outbound

2. Refer to the Scenario: IT-FAC.

To keep the WIFI separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the amusement center and one-X Mobile Preferred for the six executives.
Based on the above information, what Is the impact of using DECT telephones and one-X Mobile Preferred on the user licensing?

A) 16 additional Office user licenses
B) 16 additional Mobile user licenses
C) No additional user licenses
D) Six additional Power user licenses

3. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) Each Avaya Contact Center Select voice agent license includes a recording license.
B) It offers live monitoring of voice and screens.
C) It provides reporting such as how many times a call was put on hold.
D) No additional licensing is needed to allow any user call recording via a button.

4. To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

A) Essential Edition with an external PC to run Avaya Call Reporting
B) Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
C) Preferred Edition with VMPro and an IP Office CTI license
D) Preferred Edition with VMPro

5. For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?

A) Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
B) Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
C) Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
D) Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses

Solutions: