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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
B) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
C) The APC server can use a DHCP address.
D) The connection between a PG230 and the Application server must be l0BaseT.
E) The supervisor workstation requires a DHCP address.

2. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Install the Dialer software.
B) Add ports to resource groups.
C) Install WebLM.
D) Plan system capacity.

3. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) SSH
B) SIP
C) AML
D) PRI
E) H.323

4. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya Communication Manager (CM) 3.1 or later
B) Avaya Application Enablement Services (AES) 3.1 or later
C) Enhanced Network Bus Controller
D) TN-744-based Call Classifier Cards version "e"or later
E) Avaya PG230 gateway or Avaya PG230RM gateway

5. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) MAXHIDSLOTS in master, cfg
B) H specified ports configuredindgswitch.cfg
C) N specified ports configured in dgswitch.cfg
D) PORTSinmaster, cfg
E) OPERATORS in master, cfg

Solutions: