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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) Linux Shadow files
B) High Availability LDAP
C) Active Directory
D) Enterprise Lightweight Directory Access Protocol (LDAP)

2. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Restores calling list data using Latelist/Latemark processing.
B) Restores calling list from prior day's automated standard calling list file backup.
C) Reprocesses calling list from previous raw file data from host.
D) Restores calling list data from prior day's tran.stat files.
E) Restores calling list from Backup storage device.

3. A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A) outbound Screen
B) agent key definition file name
C) script label to use for making call
D) record selection file name

4. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) through Jobmon Character-based User Interface (CUI)
B) through Editor
C) through Monitor
D) set the parameter in rnaster.cfg

5. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Agent Application
B) Editor
C) Command User Interface (System Telnet)
D) Analyst

Solutions: