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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
B) Monitor may not be configured to display agents who are on break.
C) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
D) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
E) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.

2. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the domain name is correct in the resolv.conf file.
B) Verify if the IP address is correct in the hosts.conf file.
C) Verify if the host name is correct in the nsswitch.conf file.
D) Verify if the IP address is correct in the dns.conf file.

3. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
B) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
C) The agents did not get the email describing the new completion code and the conditions for Itsuse.
D) Monitor is not working properly. There should be at least a few calls with the new completion code.
E) The Proactive Contact Agent application has not been updated to use the new completion code.

4. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A) vmstat
B) rpm -I
C) cbaui
D) check_pds

5. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) Agent Blending Administrator is accessible through Analyst.
B) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
C) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
D) The Hierarchy Manager tool is accessed through Editor.

Solutions: