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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A) Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
B) Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
C) Restore the database backup from yesterday.
D) Check to see if a data store file was created with yesterday's date.
E) Identify which jobs ran yesterday and locate the tran.stat file associated with each.

2. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) This feature should be set to four (4) for UK due to OFCOM regulations.
B) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
C) This feature should be set to one (1) for UK due to OFCOM regulations.
D) A value of 0 turns off the feature.
E) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.

3. From where can you run the backup complete system?

A) Supervisor Main Menu
B) Campaign Analyst
C) Campaign Monitor
D) Administrator Main Menu

4. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain recall configuration data set on account on consecutive day's download.
B) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
C) Copy missing records from the prior day's calling list to the newly downloaded calling list.
D) Mark duplicate records as unable to be called.
E) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.

5. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
B) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
C) An Incorrect IP address has been configured for the PG230RM.
D) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
E) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.

Solutions: