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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) IP Office configuration file and VoiceMail Pro call flow
B) Line circuit ID
C) Network packet sniff from the IP Office port
D) IP Office and VoiceMail Pro traces
E) Auto attendant WAVE file

2. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify the file names from the telephone menu.
B) Verify from the extension from in the Manager application.
C) Verify that the .bin file is in the Manager folder.
D) Verify from Call Status.

3. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A) Backup Server IP Address configured on IP Office
B) License for the secondary VoiceMail Pro Server
C) Primary Server IP Address configured on the secondary server
D) Secondary VoiceMail Pr Server installed on the network

4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is in After Call Work (ACW).
B) All of the CCR licenses are being used.
C) The CCR Agent is not a CCR administrator.
D) The CCR Agent is checked on the user's telephony tab.
E) The CCR Agent is not logged into the telephone.

5. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?

A) 1616
B) 4602
C) 4612
D) 4620

Solutions: